Need Help With Your Unemployment Benefits: Visit Your Local PRO Office

Visit your local Problem Resolution Office to find the help you need.

If you are tired of trying (unsuccessfully) to contact Michigan’s Unemployment Insurance Agency or you can’t stand talking to a machine, you may want to consider visiting your PRO (Problem Resolution Office). In fact, even if your checks are streaming in satisfactorily visit your local PRO, because they can provide you with excellent resources to help you find a job.

So, what does your local PRO (Problem Resolution Office) offer?

1) First of all, you can talk to a real person at your Problem Resolution Office. You might have to wait in line, but you can ask for help on your specific situation.

2) Problem Resolution Offices also provide telephone and internet connections to file your claim by phone or online. This is a great help if you do not have those services at home. Just remember to take you Social Security Number, your driver’s license and your MARVIN pin. In case you are wondering MARVIN stands for Michigan’s automated response telephone system.

3) Problem Resolution Offices can also give you advice on other subjects beside unemployment benefits. You can find out more about unemployment insurance services, job openings and community groups you can join.

Opening Times

Problem Resolution Offices open from 8.00 am to 4.00 pm Eastern time from Monday to Friday. Obviously, the offices will be closed on State holidays. These are: New Year’s Day; Martin Luther King, Jr.’s Birthday; President’s Day; Memorial Day; Independence Day; Labor Day; Veterans’ Day; Election Day; Thanksgiving; Friday after Thanksgiving; Christmas Eve; Christmas; and New Year’s Eve.

PRO Locations.

PRO offices are spread around Michigan, so it is likely there is one near you. Here is a list of the nine problem resolution centers in Michigan with links to Mapquest, to help you get directions from your location.