The Michigan Department of Unemployment Insurance is struggling with the high volume of unemployment benefits claims reaching the agency. Generally, the agency encourages workers to claim online or over the phone, but the Michigan UI Department recently issued a press release announcing that staff will be available for in-person inquiries at their local Problem Resolution Offices.

To deal with increase in claims volume, the agency has increased the opening times for their on-site, telephone and online customers. The new opening times for Saturday, for instance, are now from 8 in the morning to 2 in the afternoon.